Questions & Answers

Frequently Asked Questions

Find answers to common questions about our grooming services, what to expect during your visit, and how to prepare your pet for their appointment.

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Our Services

Questions about our grooming packages, services, and special treatments.

Appointments

Booking, scheduling, cancellations, and what to expect at your visit.

Pet Care

At-home care, breed-specific tips, and maintaining your pet's grooming.

Policies

Payment, health requirements, and our customer satisfaction guarantee.

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Our Services

Services Questions

We offer a comprehensive range of grooming services for dogs of all breeds and sizes:

Bath & Brush: Includes bath, blow dry, brush out, ear cleaning, and nail trim
Full Grooming: Includes bath, haircut, brush out, ear cleaning, and nail trim
Nail Services: Nail trim, nail filing, or pawdicure
Special Treatments: De-shedding, flea treatments, de-matting, skin treatments
Add-on Services: Teeth brushing, facial, paw balm, cologne, bows, bandanas

We also offer customized packages tailored to your dog's specific needs and breed requirements.

Our grooming prices vary based on your dog's size, coat type, condition, and the services you select. Here's a general price range:

Small Dogs (under 25 lbs): Bath & Brush $35-45, Full Grooming $55-75
Medium Dogs (25-50 lbs): Bath & Brush $45-55, Full Grooming $75-95
Large Dogs (51-80 lbs): Bath & Brush $55-65, Full Grooming $95-115
X-Large Dogs (81+ lbs): Bath & Brush $65-85, Full Grooming $115-150

Additional fees may apply for severely matted coats, de-shedding treatments, or special handling needs. We also offer package deals that provide savings on multiple services.

For a precise quote, please contact us with details about your dog, or view our full pricing page.

The duration of a grooming appointment depends on several factors:

Your dog's size and coat type
The services you've selected
Your dog's behavior and comfort level
Coat condition (matting, shedding, etc.)

On average, you can expect:

Bath & Brush: 1-2 hours
Full Grooming (small dogs): 1.5-2.5 hours
Full Grooming (medium/large dogs): 2-3+ hours
Nail trim only: 10-15 minutes

We prioritize your dog's comfort and safety over rushing through the appointment. For dogs that need breaks or are anxious, the process may take longer to ensure a stress-free experience.

Yes, we groom all dog breeds from tiny Chihuahuas to giant Great Danes. Our professional groomers are trained in breed-specific cuts and styling for:

Poodles and Doodle mixes
Shih Tzus, Lhasa Apsos
Yorkies, Maltese, Bichons
Schnauzers, Scotties
Cocker Spaniels, Springers

Retrievers, Labs
German Shepherds, Huskies
Bernese Mountain Dogs
Newfoundlands, St. Bernards
And many more!

Each breed has unique coat characteristics and styling requirements. We stay current with breed standards and can provide either traditional cuts or custom styles based on your preference.

Matted fur can be uncomfortable and even painful for your dog. We approach mats with your pet's comfort as our priority:

For minor mats, we'll gently work them out using specialized detangling techniques and products.
For severe matting, a shorter haircut may be necessary to remove the mats humanely.
We'll never pull or cause discomfort to your dog while trying to remove mats.

To prevent matting between appointments, regular brushing at home is essential, especially for long-haired and double-coated breeds. We're happy to demonstrate proper brushing techniques for your specific dog's coat type.

Note: De-matting services may incur an additional fee depending on the severity and time required.

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Appointments

Appointment Questions

Booking an appointment is easy! You have several options:

Online: Use our online booking form to select your preferred date, time, and services
Phone: Call us at (123) 456-7890 to schedule with our receptionist
In-Person: Stop by our location to book your next appointment while picking up your pet

For first-time clients, we recommend calling to discuss your dog's specific needs and to allow us to allocate appropriate time for the appointment.

Our busiest times are weekends and holidays, so we recommend booking 1-2 weeks in advance for these periods.

During your dog's first appointment, our groomer will take extra time to get to know your pet and help them feel comfortable. We'll discuss your preferences and expectations before starting the grooming process. First-time appointments typically include:

A gentle introduction to our grooming area
Assessment of your dog's coat condition and any special needs
Bath with appropriate shampoo for their coat type
Blow-dry and brush-out
Basic grooming services (nail trim, ear cleaning, etc.)
Haircut if requested

We recommend bringing your dog in for a short visit before their first appointment to help them get familiar with our space.

To ensure the best grooming experience for your pet, here are some ways to prepare:

Take your dog for a walk before the appointment to help them release energy
If possible, brush your dog before the appointment to remove loose fur and minor tangles
Make sure your dog has gone potty before arriving
Bring any special shampoo or products if your dog has allergies or skin sensitivities
Let us know about any health issues, sensitive areas, or behavioral concerns
Arrive on time to allow for a calm check-in process

For puppies or dogs new to grooming, introducing them to handling at home (touching paws, ears, etc.) can help prepare them for the grooming experience.

We understand that plans can change. Our cancellation policy is designed to be fair while allowing us to serve all our clients efficiently:

We request at least 24 hours' notice for cancellations or rescheduling
Cancellations with less than 24 hours' notice may incur a fee of 50% of the service cost
No-shows without notification may be charged the full service amount
Emergency situations are handled with understanding on a case-by-case basis

If you need to cancel or reschedule, please call us as soon as possible so we can offer your time slot to another client.

Yes, we specialize in working with nervous or anxious dogs. Our groomers are trained in gentle handling techniques and creating a calm environment. For particularly nervous pets, we offer:

Familiarization visits before the grooming appointment
Shorter, more frequent sessions to build confidence
Extra patience and comfort breaks during grooming
Treats and positive reinforcement throughout the process
Quiet grooming times with fewer dogs present

Please let us know about your dog's anxiety when booking so we can allocate extra time and prepare accordingly.

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Pet Care

Pet Care Questions

The frequency of grooming depends on your dog's breed, coat type, and lifestyle. Here are some general guidelines:

Short-haired breeds: Every 4-6 weeks for a bath and basic grooming.
Medium to long-haired breeds: Every 4-8 weeks, depending on how long you want to maintain their coat.
Double-coated breeds: Every 4-8 weeks, with more frequent visits during shedding season.
Curly-coated breeds (Poodles, Bichons, etc.): Every 3-4 weeks to prevent matting.

Regular brushing at home between appointments is also recommended to maintain your dog's coat health.

Regular at-home maintenance helps keep your dog's coat healthy and makes professional grooming easier. Here are our recommendations:

Brushing: Depending on coat type, brush your dog 1-7 times per week to remove loose fur and prevent mats
Bathing: Bath at home every 3-4 weeks using a gentle, dog-specific shampoo
Ear cleaning: Check and clean ears weekly, especially for floppy-eared breeds
Eye cleaning: Wipe eye area with a damp cloth to remove debris
Nail maintenance: Check nails every 2 weeks; if you hear clicking on hard floors, it's time for a trim

We're happy to demonstrate proper techniques for your specific dog during your grooming appointment. We also sell professional-grade grooming tools and products for home use.

Using the right brush for your dog's coat type is essential for effective grooming and comfort:

Short, smooth coats (Beagles, Boxers): Bristle brush or rubber curry brush to remove loose fur and distribute oils.
Double coats (Labs, German Shepherds): Undercoat rake or de-shedding tool to remove loose undercoat, followed by a slicker brush.
Long, silky coats (Yorkies, Maltese): Pin brush and metal comb to prevent tangles and mats.
Curly or woolly coats (Poodles, Bichons): Slicker brush and metal comb to prevent matting.
Wire coats (Terriers): Slicker brush and stripping comb for proper coat texture.

We sell appropriate brushes for all coat types and can demonstrate proper brushing techniques during your appointment.

While shedding is a natural process for most dogs, there are ways to minimize loose fur around your home:

Regular brushing: Daily brushing with an appropriate tool captures loose fur before it falls
Professional de-shedding treatments: Schedule every 4-8 weeks during heavy shedding seasons
Proper nutrition: High-quality food with appropriate fatty acids supports healthy skin and coat
Adequate hydration: Ensure your dog always has access to fresh water
Regular bathing: Using a de-shedding shampoo and conditioner can help

For heavy shedders, we recommend our professional de-shedding treatment which can reduce shedding by up to 80% for several weeks.

Absolutely! We provide specialized care for senior dogs and pets with special needs:

Extra-gentle handling for arthritic or elderly dogs
Frequent rest breaks during the grooming process
Special accommodations for dogs with mobility issues
Appropriate products for sensitive skin or medical conditions
Modified grooming positions for comfort

Please inform us of any health concerns, mobility issues, or special requirements when booking your appointment so we can plan accordingly and ensure your pet's comfort throughout their visit.

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